Confidentiality policy


Everything you need to know about our confidentiality policy

You are currently connected to the Smile website.

You may choose to share your personal data with Smile, for example by signing up to receive our bulletin or by completing our contact form. The personal data that we collect in relation to this subscription will only be used by Smile to ensure that you receive the relevant services.

None of this data will be shared with any third parties.

Because the protection of personal data is important to Smile, our internet site is hosted on servers located in France - therefore within the European Union - with the aim of guaranteeing an appropriate level of protection to all of the data that is collected and processed, including data relating to application maintenance.


Protection of your personal data

Smile Group is fully committed to protecting your private life and respecting your choices, and, as such, Smile Group has implemented all of the necessary requirements to conform to its obligations under the 1998 Data Protection Act.

We collect two types of information when users visit a Smile Group site.

The first type corresponds to personal data that is voluntarily provided by visitors to the site during requests for further information, to establish contact, or upon downloading media (e.g. White Papers), when signing up to an event, when leaving comments, etc.

The second type of information relates to site statistics to support the optimisation of the site.
This information includes IP addresses, (showing the connection network), the pages visited, and the route taken through the site. We can register data such as the browser and the operating system that you are using, but we cannot identify who you are from this information.

If you decide to voluntarily provide us with your personal information, the data will be saved in our secure databases at our headquarters where appropriate procedures to protect your personal information are in place.

The data that you input into our Website can only be viewed by the department concerned, which has all of the necessary data confidentiality agreements in place.
The information that you provide will be stored and will only be used in line with your initial request. We would like to assure you that we do not share your contact details with other organisations or third parties, or use your personal information for the purposes of direct marketing.

In accordance with the Law, you have the right to access, modify and correct data about yourself (under French legislation article 34 of the law dated 6 January 1978 concerning Information and Freedom).

If you wish to do so, please contact the Smile Group by clicking here:  

Statistical Data

To help us to better understand the areas of interest of visitors to our site and with the aim of making improvements, we may measure the number of pages visited, the number of visits to the site, as well as visitor activity on the site, and how frequently visitors return.

As such, “cookies” technology may be used on parts of this site.
Furthermore, Smile Group may choose to analyse the traffic to this Website by analysing connection data.

You can refuse to accept cookies or choose to be informed before accepting cookies. To do so, we recommend that you read the Help Section of your internet browser to learn the steps that you should take. 

What is a cookie and what is it used for?

A cookie is a text file that may be registered by your browser software, subject to your acceptance, in a dedicated space on the hard drive of your device (e.g. computer, tablet) when you consult an online service with your browser.

It is transmitted by the server of an internet site to your browser. An anonymous identifier is attributed to each cookie. The cookie file allows the issuer to identify the device on which it is registered for the period of validity or registration of the cookie concerned. A cookie cannot be traced back to a physical person.

Whilst you are on the site, we may install, subject to your acceptance, different cookies, notably advertising cookies and other cookies.
Links to other Websites from the Smile site, and to third party applications

To enable you to interact with other Websites on which you may have accounts (such as Facebook and other social media sites) or to enable you to join communities on these sites, we may provide links or integrate third party applications to allow you to connect to them, to publish content, or to join these communities from our Web sites.
We may equally provide you with links to other Websites that are not part of the Smile site.

The use of these links and applications is subject to the confidentiality policies of the third party sites and you should familiarise yourself with these policies before using links or applications.

Smile will not be held responsible for their practices in terms of confidentiality or for their content.

List of cookies used by Smile:

Here is a list of those predominantly used on our sites: Google Analytics, AddThis, Disqus, Facebook Social Plugins, Google+ Platform, LinkedIn Widgets, Piwik Analytics, FullBiz, Twitter Badge, Twitter Button


How long are cookies active for?

Cookies generally expire at the latest 24 months after they were placed on the computer or the mobile device of the user.

Cookie settings

If you do not wish to allow cookies to be installed on your computer or your mobile device, you can configure your browser to limit or exclude the use of cookies.

Your browser can provide you with information relating to cookie settings.

You can also configure your browser so that it alerts you when an internet site that you are visiting uses cookies.

You may also configure your browser to refuse all cookies or to accept only certain types of cookies. Generally, you can desactivate the cookie functionality on your browser without affecting the user experience of your visit to the Smile site.

Please note that these settings are only valid on pages created and owned by Smile. Where we integrate links to other external websites and you click on these links, you are leaving our site and, from then on, the settings and policies applicable to our Website are no longer applicable. It is therefore your responsibility to consult on the aforementioned site, the policies relating to data protection and cookies.

If you do not wish to receive cookies from our website, you can configure your browser to refuse them, or to inform you when receiving a cookie, giving you the opportunity to accept or refuse the placement of a cookie. You can also set your browser to desactivate cookies. To find out how to do this, please click on the “Tools” (or similar) tab of your browser. 

However, we recommend that you do not desactivate cookies. Bear in mind that if you block, turn off, or reject our cookies, certain pages of our Internet site will not be correctly displayed or you may be unable to use certain services that you try to connect to.

If you refuse to accept our cookies on your computer, you must now desactivate them. To do so, please follow the below instructions appropriate to your browser:

 This Privacy Policy Notice was published on 23 October 2014, and it may be modified at any time. We invite you to regularly consult this page.